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O2 Enters Home Phone Market

15 Jan 2010 08:50

Products and Devices / Services – Consumer

O2 adds phone service to its award-winning home broadband packages

O2 today announces that during Q2 it will start offering home phone to new and existing home broadband customers. The launch is a significant development in O2’s strategy of placing itself at the heart of UK households and follows the successful establishment of itself as the quality player in the home broadband market. The home phone service, which is available exclusively to its broadband customers, will allow O2 to further boost its share of the UK broadband market.

Together, O2’s home phone and broadband packages offer a convenient, high quality option, representing the best customer experience and value for money in the market. Customers will benefit from O2’s award winning home broadband service (with great connection speeds and a line check before sign-up), free 24/7 UK-based technical customer care and a simple set-up process.

“This is the most important launch for us in the home space since we entered the broadband market and is part of our strategy to evolve beyond mobile to a leading connectivity brand ,” said Sally Cowdry, UK Marketing Director at O2. “We know how many of our customers value the convenience of paying for their home phone and broadband together with no hidden extra costs, and we will be bringing the same commitment to quality of service with our home phone service as we have successfully established with broadband.”

Two home phone packages will be available to O2 Home Broadband customers. ‘Evening & Weekend’ costs just £9.50 per month and offers unlimited calls to UK homes on evenings and weekends. ‘Anytime’ is available for £12.50 per month and offers any time, unlimited calls to UK homes, 0845/0870 numbers and landlines in over 20 international countries*. Together O2 Home Broadband and home phone will offer some of the most competitive pricing in the UK. O2 mobile customers will be able to get O2’s Standard broadband package and Evening & Weekend phone package for just £17 per month, including line rental.

Both packages include a wide range of services including Hide My Number, Last Caller ID, and Last Number Delete. A number of other services including Voicemail, Call Waiting, Caller Display, Call Barring and Ring Back will also be available as Bolt Ons for an additional monthly fee (see below for full pricing information).

O2’s Home Broadband service has been consistently recognised as offering the best customer experience and fastest average connection speeds on the market by the likes of Which?, JD Power, uSwitch and Moneysupermarket.com.

O2 Home Phone is only available with O2’s Home Broadband service and customers will need a working BT landline. Customers can text their home phone number to 61202, call 0800 954 1427 or visit http://broadband.o2.co.uk to check if they can get O2 Home Broadband and Home Phone. O2 Home Phone will be available through the same channels as O2 Home Broadband, including O2 stores, o2.co.uk, telesales as well as independent retailers such as Carphone Warehouse. For more information, visit www.o2.co.uk/homephone.

*Anytime calls to 0845/0870 and international numbers are subject to a fair use policy.

For more information contact:

O2 Press Office
O2
t:01753565656
e: pressoffice@o2.com

Telefónica UK Limited is a leading communications company for consumers and businesses in the UK, with 22.2 million mobile customers and 800,000 fixed broadband customers as at 30 September 2011.

Telefónica UK Limited is part of Telefónica Europe plc, a business division of Telefónica S.A. which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 57.8 million customers across these markets.

In 2006 Telefónica Europe acquired Be, the UK fixed broadband provider, and in October 2007 O2 launched its broadband service using the Be network.

O2 is the naming rights partner of The O2, the world-class entertainment venue.

O2 employs around 11,000 people in the UK and has 450 retail stores.

In October 2010 O2 was voted the UK’s best mobile network by the readers of both What Mobile and Mobile Choice magazines.

O2 was ranked highest in customer satisfaction for both UK mobile and fixed broadband customers according to the J.D. Power and Associates UK Mobile and Fixed Broadband Studies 2010.

O2’s UK 2G mobile network provides voice and data services to 99% of the UK’s population.

O2’s UK 3G (HSPA+ 900 / 2100 MHz) network currently provides voice and high speed data services of up to 14.4Mbps (21Mbps in the coming months) to over 84% of the UK population.